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February Dinner Meeting: Total Quality Management – Linked to Risk Based Thinking

February 20 @ 6:00 pm - 8:00 pm


Total Quality Management – Linked to Risk Based Thinking

This presentation will include topics such as history of quality, origin of TQM and basics of quality system processes.  These topics will be brought into a relationship for cultural and sustainable system and improved performance.

  • Recognize that early manufacturing included more than departmental responsibilities.
  • Early influences in manufacturing:
    • Drove specific departmental functions
    • Organizational structure
    • Basis for early quality leadership contributions
  • How Japan overcame the influences that negatively impacted the United States.
  • Differences in quality management between healthcare and manufacturing.
  • Introduction to ISO 9001 and the changes that influence organizations
Day/Date/Time February 20, 2019; 6pm – 8pm
Location Delco Park Meeting Place, 1707 Delco Park Drive, Kettering, Ohio  45420

About the Presenter:

William Metzcar is a Senior Member with the American Society for Quality and recently led the merger of two consulting firms, Business and Quality Integration, LLC and ICH-Global, LLC. The consulting firms served manufacturing and healthcare with a primary focus on ISO 9001 solutions.

William has achieved peer recognition as a Manager of Quality / Organizational Excellence and Certified Quality Engineer through ASQ. His extensive background in quality management has extended over 30 years and includes clients such as Honda of America, DNV-GL Certifications, The Methodist Health System, Advocate Health System and many others.  The first twenty years of his career were devoted to managing and improving quality in manufacturing.  In 2005 William taught an ISO 9001 Lead Auditor course for healthcare professionals. This exposure to healthcare transitioned his career into supporting healthcare in managing the overwhelming complexity of patient care and the changing demands of accreditation.

The experience of hands on management and participation in quality services has enabled William to recognize “gaps” that exist in systems and processes and encourage organizations to discover solutions beyond the typically accepted corrections.


February 20
6:00 pm - 8:00 pm


Tammy D’Alto


Delco Park Meeting Place
1707 Delco Park Drive
Kettering, OH 45420 United States
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