5 Proven Tips for Successful Process Change
5 Insider Tactics for Driving Better Process Change:
Managing the human side of process improvement is often key to the success of any Lean, Six Sigma, or other process improvement effort (heck, some say it’s 80% of the battle).
You can create the best process in the world, but if the people who must engage in that process don’t do so, you might as just toss all your time and money out the window.
This brief course contains five “street smart” tactics you aren’t likely to find in the textbooks.
Understand the Need
Any project that impacts human beings has some need for change management – the question is “how much?”. As part of your project risk assessment, consider the extent to which your change potentially impacts others.
Early on you can start by identifying who may be impacted and understanding what their concerns or issues may be. Continue this all through the project.
Select a Method
Change Management advice is kind of like reading diet books. There is no one recognized standard method (despite every author telling you that their method is the best).
Integrate efforts in managing the human side of change into your plans for managing the technical side of the change. Try to weave change management into the fabric of your efforts rather than making it some kind of separate to-do list.
In any project where you may need to tell someone to stop doing things the old way and start doing things the new way, you can expect “resistance”.