Channeling Customer Complaints Into Quality

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A robust customer complaint handling system is an integral part of a quality management system, says Susan Schniepp, executive vice-president of post-approval pharma and distinguished fellow, Regulatory Compliance Associates.

Q: Can you provide some basic advice on setting up a system to handle customer complaints?

A: A complaint handling system is a critical quality function that needs to be designed in conjunction with your quality management system (QMS). The requirements for complaint handling are well documented in

☞ | View the full content of this post. Exclusively available to ASQ Members.

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