AI Isn’t Inevitable—It’s a Choice

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By Ian Jacobs

As part of my day-to-day analyst-ing, I end up talking to companies that think that chatbots will take over the world of service and inside sales in the next few years. Maybe “arguing with” is a better choice of words, since I often have to make the case that, like the common FAIL memes floating around the interwebs, “You’re doing it wrong.” Now I understand some of where this thinking comes from: The

☞ | View the full content of this post. Exclusively available to ASQ Members.

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