The Coworker of Tomorrow—Why Customer Service Agents Need AI and Why It Needs Them

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By James Bonello

Online-only firms brought about the rise of DIY trading—easier and cheaper ways of investment that reduced the need for human contact. All, though, was not lost, as stockbrokers, and their long-standing profession, decided to take advantage of this great wave of change and expand their services to exploit the power of technology. In time, the stockbroker evolved into the financial advisor—rescuing start-up investment firms and amateur investors alike from potential doom, and as

☞ | View the full content of this post. Exclusively available to ASQ Members.

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