The Missing Piece in Improvement: Understanding How to Motivate Change

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By Julia Moore

In an era where every organization has multiple change initiatives underway, healthcare is struggling to create sustained change. As someone who supports organizations when they implement new innovations such as evidence-based guidelines, practices, and programs much of my work is about understanding how people make change. When I came across the IHI Psychology of Change Framework white paper, I immediately recognized it as the missing piece in the puzzle of our change

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