10 Customer Experience Lessons From Tesla

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By Blake Morgan

Most relationships with companies are transactional, however when it comes to Tesla owners and their cars, something is different. Tesla owners genuinely want Tesla to be successful. Tesla owners are invested in the success of the company. When I spoke with a Tesla Service Manager who wanted to remain anonymous, he told me that Tesla owners will get upset if something with the car is broken, because they want to see Tesla succeed,

☞ | View the full content of this post. Exclusively available to ASQ Members.

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