Creating a High-Performing Organization

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By Chris Bujak and Pam Vecellio

What is waste?

Waste: any activity that consumes resources without creating value for the customer.

Value is helping the effectiveness of the business, reducing waste, improving efficiency of producing that value, and freeing up time for more activities. An understanding of waste helps see the gaps and potential for improvement. Waste not only squanders business resources but it also frustrates workers. It is workers who experience the aggravations caused by interruptions, searching,

☞ | View the full content of this post. Exclusively available to ASQ Members.

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