Transforming Product Recalls With Traceability

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Product recalls can cause plenty of chaos. Just take a look at Samsung’s Galaxy Note 7. After reports of overheating batteries surfaced in the summer of 2016, the critically acclaimed smartphone was pulled from 10 different markets worldwide. A total of 2.5 million Note 7s were recalled—including 1 million in the U.S. alone.

To help calm consumer concerns, the smartphone manufacturer issued around 900,000 replacement devices. It quickly became clear, however, the replacement devices posed the

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