Quality Engineer Opening at PAC Worldwide

PAC Worldwide

PAC Worldwide is a private corporation and a global leader in the manufacturing and distribution of protective packaging products.  At PAC we are passionate about our People, our Products and our Customers, we invite you to explore how we can help you achieve your career goals.

We have manufacturing facilities in: Middletown, Ohio; Phoenix, Arizona; Kuala Lumpur, Malaysia; and San Juan Del Rio, Mexico

We are:

  • Poised for growth
  • A proven product leader in flexible packaging & premier supplier in e-commerce
  • Financially strong & stable
  • Collaborative & innovative
  • Passionate about our people & customers


Use demonstrated expertise in material analysis to provide technical leadership for the Middletown facility QA Department with the aim of ensuring quality of raw materials for a large 24/7 protective packaging manufacturing facility. Supervise and support Quality Technician staff to maintain integrity of all raw material testing, analysis and tracking lab processes. Further develop the PA standards and procedures for daily material verification processes and lab equipment.

Essential Duties and Responsibilities:

Quality Systems

  •  Responsible for the technical standards and tests to produce and evaluate raw materials
  •  Responsible for understanding, complying, and updating the Quality Management System (QMS) as needed
  •  Develop and implement quality metrics to measure the performance of key material suppliers, including generating, distributing, and presenting Supplier Scorecards
  •  Formulate and maintain QA objectives in agreement with corporate policies and goals
  •  Ensure that all testing instruments are setup and operating correctly
  •  Responsible for ensuring departmental employees are trained and available to safely support the production department through testing, evaluation and processing of raw materials
  •  Keep equipment and work area clean and orderly
  •  Ensure compliance with federal and state laws
  •  Apply TQM tools and approaches to analytical and reporting processes
  •  Maintain QA lab, offices, retained samples and QA hold areas in a clean and organized state
  •  Establish work procedures, prepares work schedules, and expedites work flow
  •  Assign duties and examines work for exactness, neatness, and conformance to policies and procedures
  •  Study and standardize procedures to improve efficiency of subordinates
  •  Review and maintain records for accuracy of information and compliance with established procedures
  •  Purchase various QA supplies, continuously negotiates most favorable terms
  •  Participate effectively in team initiatives as a representative of Quality
  •  Responsible for communicating daily with all levels of employees to assist in resolving problems & achieving company goals

Quality Products

  •  Analyze statistical data and product specifications to establish quality and reliability standards of raw materials
  •  Create and implement inspection criteria/procedures to ensure customer’s expectation of reliability and quality
  •  Work with Suppliers to provide corrective actions to eliminate chronic quality non-conformities or customer complaints
  •  Ensure that all non-compliant material is diagnosed and handled properly
  •  Ensure all new employees are trained relative to their Quality Awareness responsibilities
  •  Assist Sales with all aspects of customer technical service, including product development (R&D), product specification issues, development of new customers/opportunities
  •  Other duties as assigned

Quality Material/Suppliers

  •  Responsible for the evaluation of all incoming raw materials
  •  Responsible for ensuring departmental employees are trained and available to safely support the production department through testing, evaluation and processing of raw materials
  •  Diagnose and handle properly all non-compliant material

Team Management and Development

  •  Provide supervision, attendance tracking, time approval, and arrange shift coverage as needed for non-exempt Quality Tech II personnel per the PAC Employee Handbook and department guidelines
  •  Provide technical support for all non-exempt Quality personnel
  •  Design and conduct training sessions, as needed, for new/transferred employees and/or existing QA personnel
  •  Disposition accordingly, conforming and non-conforming materials per the appropriate documented Quality standards and procedures; this includes Supplier communication and assuring proper product identification, segregation, and transactional integrity
  •  Enter and assemble all required documentation, samples, and data to properly process material rejections, reworks, and corrective actions
  •  Enter, track, and report Supplier performance per established metrics
  •  Enter, track, and report Supplier corrective and preventive action requests including verification audits; assist in the investigation of corrective actions as needed
    • Responsible for the gathering, filing, and storage of product/material samples and retains in accordance with the appropriate PAC standards and procedures
    • Utilize knowledge of statistics and Microsoft Office to establish, maintain, and improve reporting methods and report formats
    • Pursue resolution for malfunctioning lab and manufacturing testing equipment
    • Establish the necessary process instructions and calibration processes for all new lab and manufacturing testing equipment

Supervisory Responsibilities:  yes

  •  QA Tech II

Education and/or Experience

  •  College Degree in relevant field or equivalent experience
  •  2+ years of experience within Quality / Lab environment
  •  Knowledge and experience in ISO 9001 required
  •  Six-Sigma and TQM administration and application knowledge preferred
  •  Able to demonstrate excellent internal and external communication skills

Language Skills

  •  Must have ability to read, write and understand English and speak effectively before groups
  •  Must be able to understand reports and correspondence

Mathematical Skills

The position must be able to perform business related mathematics

Reasoning Ability

Advanced reasoning skills with the ability to deal with problems involving several variables in multiple types of situations required

Computer Skills

To perform this job successfully, an individual should have a strong working knowledge of Microsoft Office software and be willing to complete additional training.

Certificates, Licenses, Registrations

  •  Valid driver’s license and passport, required, field related certifications preferred

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  •  Ability to stand, sit and walk for long periods of time, must be able to lift 50 pounds occasionally
  •  Must be able to bend or stoop as necessary
  •  Ability to travel domestically and internationally by air

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  •  The environment is consistent with a manufacturing and office atmosphere. Heating is provided in the winter and basic cooling in the summer. Work may be required to be performed in other facilities.
  •  Moderate noise level.

PAC Worldwide Corporation is an equal opportunity employer, offering an excellent benefits package including: Competitive wages, medical, dental, vision, life & AD&D insurance, long & short term disability, EAP and a 401K plan.

Thanks for your interest in PAC Worldwide!

EOE/AA M/F/Vet/Disabled – An equal opportunity EMPLOYER. We are a drug free workplace. NO PHONE CALLS OR AGENCIES PLEASE.

PAC Worldwide is an Equal Employment Opportunity / Affirmative Action employer and complies fully with the rules, regulations and laws of Executive Order 11246 as amended, Section 503 of the Rehabilitation Act of 1973, 38USC 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, and 29 CFR Part 471, Appendix A to Subpart A.

Applicants with disabilities who require assistance of accommodation should contact the nearest PAC location which can be identified at www.pac.com.

To apply for this job please visit the following URL: http://pac.hrmdirect.com/employment/job-opening.php?req=549493&&#job →